FAQ
Frequently asked questions
Short answer
HostedEmail.io is a Shopify app that gives you business email on your store's domain. Email accounts are $5 per month each with 10 GB, forwarding is free, and everything is set up and billed in Shopify admin. The answers below cover set-up, DNS, devices, billing, security and leaving.
Getting started
What is HostedEmail.io?
A Shopify app from Clover Apps Ltd that gives you email accounts on your store's domain, like you@yourstore.com. You create and manage them in Shopify admin and pay for them on your Shopify invoice.
Do I need my own domain?
Yes. You need a domain connected to your Shopify store, such as yourstore.com. It can be bought through Shopify or another registrar. HostedEmail.io doesn't work with myshopify.com addresses.
How long does set-up take?
About 15 minutes to install the app, add the DNS records and create an email account. DNS changes usually take effect straight away, but can sometimes take an hour or more.
I'm not very technical. Do I need to understand DNS?
No. The app shows you exactly which records to add and tells you when your domain is set up correctly. If you get stuck, or would rather not touch DNS at all, our support team will talk you through it step by step, whatever your level of experience.
DNS and domains
Which DNS records do I need to add?
Four: MX to receive mail, SPF and DKIM to show your mail is genuine, and DMARC to tell other servers how to treat mail that fails those checks. The app shows your exact values. See the DNS records in the setup guide.
My domain is with GoDaddy, Cloudflare or another registrar. Does that matter?
No. Add the records wherever your domain's DNS is managed. If you're not sure where that is, contact us and we'll check.
Will changing DNS affect my Shopify store?
No. Email records are separate from the records that point your domain at your store. Leave your existing A and CNAME records as they are.
Email apps and devices
Does it work with iPhone and Android?
Yes. Any app that supports IMAP and SMTP works, including iPhone Mail, the Gmail app on Android, Apple Mail and Thunderbird.
Is there webmail?
Yes, at mail.hostedemail.io. Sign in with your full email address and email password.
Can I keep using Gmail to read my business email?
Yes. Either forward your address to Gmail for free, or add your email account to the Gmail app with IMAP so you can also send as your business address.
Billing
How am I billed?
On your Shopify invoice. You don't need a separate card or account with us.
What happens if a payment fails?
We don't delete your mail straight away. If a HostedEmail.io charge on your Shopify invoice goes unpaid, your email accounts are kept for a grace period of a few weeks while you sort it out, and our support team is on hand to help.
Are larger email accounts available?
Yes. You can choose the storage for each email account:
- 10 GB: $5 a month
- 20 GB: $6 a month
- 30 GB: $6.50 a month
- 40 GB: $7 a month
- 50 GB: $7.50 a month
The change shows on your next Shopify invoice.
Can different people have different storage?
Yes. Each email account has its own storage size, and forwarding addresses are free alongside them.
Security
How do you handle spam and viruses?
Every incoming message is scanned for spam and viruses before it reaches your inbox. Suspected spam goes to your Junk folder so you can check it.
Free forwarding addresses pass mail on to the inbox you choose, and that inbox does the main spam filtering.
Can staff see each other's mail?
No. Each email account has its own password. Only people you give access to in the app can create, reset or delete email accounts.
Do you read my email?
No. Our support team only opens an email account when you ask us to, to fix a specific problem.
Leaving
Can I cancel at any time?
Yes. Delete an email account to stop paying for it, or uninstall the app to cancel everything. There's no contract.
What happens to my email if I uninstall?
Uninstalling stops billing and deletes your email accounts, including the mail in them, soon afterwards. The app warns you clearly before this happens. Download any mail you want to keep first using an email app, or ask us to help move it to your new provider.
What happens to my email if I leave Shopify?
You can keep it. If you close your Shopify store, we move your email accounts to a direct HostedEmail.io account and bill you for them directly instead of through Shopify. Your addresses, folders and mail stay as they are. Contact us before you close your store and we'll set it up.
Can I move my email to another provider later?
Yes. Your mail is stored in standard IMAP folders, so any provider's migration tool can copy it out. We'll help if you ask.
Set up and manage your business email in your Shopify admin panel.
Install HostedEmail.io, add your DNS records and create your first email account. Forwarding is free and email accounts are $5 per month each.